Discover our made-to-order diamond jewelry – crafted just for you!
Orders & shipping
What makes Massa & Co. different from other jewelers?
Massa & Co. is a third-generation diamantaire jeweler with a rich family legacy. We source our diamonds directly from our family-owned company, bypassing middlemen to offer you exceptional quality at competitive prices. Our bespoke approach ensures that each piece is crafted to your exact specifications, combining traditional craftsmanship with modern design.
How can I place a custom order with Massa & Co.?
To create a custom piece, please visit our bespoke page on our website. You can submit your request through the page, and our team will reach out to you to discuss your vision and preferences. We will work with you directly to craft a unique piece tailored to your specifications.
What is your return and refund policy?
Due to the custom nature of our products, returns and refunds are generally not accepted. However, if there is an issue with your order or if it arrives defective or damaged, please contact us within 14 days of receipt at info@massaco.com. We handle returns and refunds on a case-by-case basis, focusing on providing solutions that work for you while managing our costs effectively.
Do you offer exchanges?
Exchanges are handled on a case-by-case basis. If you need to discuss an exchange, please reach out to us via email at info@massaco.com. We will review your request and work with you to find a suitable solution.
Do you offer gift cards?
Currently, we do not offer gift cards.
How can I track my order?
Once your order has shipped, we will send you a confirmation email with tracking information. You can use this information to track your order through the shipping carrier’s website.
Can I make changes to my order after it has been placed?
We strive to start working on your order as soon as possible. If you need to make changes, please contact us immediately after placing your order. We will do our best to accommodate changes if the order has not yet entered the production phase.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, remove it before swimming or exercising, and clean it with a soft cloth. For detailed care instructions or professional cleaning, please contact us.
What should I do if my jewelry gets damaged?
If your jewelry is damaged, please contact us at info@massaco.com. We will assess the situation and guide you through the repair process.
What payment methods do you accept?
We accept various payment methods including major credit cards and PayPal. All transactions are processed securely.
How long does it take to receive my order?
As each piece is made to order, the production time may vary. Typically, orders are completed within [insert timeframe] days. We will provide you with an estimated delivery time when you place your order.
Do you ship internationally?
Yes, we offer international shipping. Please note that international orders are final and are subject to the terms and conditions outlined in our policies.
What if I have more questions?
If you have any other questions or need further assistance, feel free to contact us at info@massaco.com. We are here to help!
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.